Returns & Refund Policy

At Bespoke Blanks we pride ourselves on our customer service. If there is a problem, we are here to help. From the moment we receive your order, every bit of care is taken during the entire creation process to ensure you receive the best possible product. Once completed, our team then carefully inspects and packs your order for posting. All orders are packaged up with extreme care, we have refined our packaging process over the years to keep our products as safe as possible during transit on their way to you.

I’ve noticed an error after I’ve placed my order:

If you have placed an order and now realise you have made an error in regards to your personalisation details, please contact us ASAP via email at admin@bespokeblanks.com.au to make sure we are aware. If the product hasn’t yet been made, we can make the necessary amendments for you. If the product has already been made, unfortunately we cannot offer a refund BUT please don’t panic, we are here to help. We will see what we can do for you and hopefully be able to offer an affordable solution.

My order has arrived but it’s incorrect:

If your order arrives and appears to be incorrect, please contact us within 48 hours via email at admin@bespokeblanks.com.au – Please send photos of the items along with your order number and a description of the items you have received. We will look into this and get back to you as soon as possible.

My order has arrived damaged:

If your order arrives damaged, please let us know within 48 hours of receiving the order. You will need to send photo’s of the damaged product/s along with your order number and a description of the damage to admin@bespokeblanks.com.au – We will take a look at the images and based on the damage, make an assessment on what the best course of action will be. Please do not send us back the product without first contacting us and providing the necessary photos and descriptions of the damaged item/s. Please note that if we haven’t been contacted within 48 hours of your order arriving, we won’t be able to facilitate a refund or replacement arrangement.

Once we have reviewed your case, we will make a decision on whether your order can be replaced. In the case that a replacement is possible, you will be required to send us back your original damaged item. It is recommended that you pack the damaged item back up into the original packaging as best as possible to avoid any further damage, then return to us via a tracked postal service. If the item is returned via a non-tracked service and goes missing, we cannot be held liable. The customer is responsible for organising return shipping via a tracked service. Please make sure to hold onto your postal receipt until we have contacted you letting you know your replacement order has been processed. Once we have deemed the correct course of action, we may be able to facilitate a refund or credit for your return postal cost.

Returns or Refunds will not be offered based on:

• A change of mind.
• Products have been damaged due to customers poor handling.
• No longer likes the product.
• No longer requires the item.
• Product was damaged during transit (as above, items will be assessed and we will take best course of action to re-issue the order if suitable).

If we deem a case to not meet with our conditions, we reserve the right to refuse a return or refund.

If you find yourself unhappy with your order, please get in touch with us via email at admin@bespokeblanks.com.au. We will always do our best to help resolve any issues.